FREE SHIPPING ON ALL INTERNET ORDERS OVER $150 Please choose "USPS Priority Mail" shipping at checkout, and the $8.99 shipping charge will be refunded after your order is placed.
FORMS OF PAYMENT: The Bristly Thistle accepts Discover, VISA and MasterCard. Your orders are processed through Squarespace and Stripe, both of which exceed all necessary security standards.
THREADS: If you select threads with your canvas, we will choose high-quality threads that perfectly match the colors of your canvas. We will contact you with the final price.
DOMESTIC SHIPPING: Items in stock will usually ship within 2 business days of the receipt of the order. Our standard shipping method is USPS Priority Mail, and we insure each order for the full value. Alaska and Hawaii orders are always shipped USPS. USPS shipping for orders under $150 is $8.99 for the continental US. Internet orders over $150 ship free for the continental US. We also offer shipping via UPS ground, which is $13-18 depending on order size. If you need an order to be rushed, please give us a call before placing the order.
CANADA SHIPPING: We ship UPS Standard to Canada and insure for the full amount. You will be charged the actual shipping charges.
INTERNATIONAL SHIPPING: All international orders will be shipped using Global Express Mail. Orders will be insured for the full value and marked 'craft supplies'. The buyer is responsible for customs charges & duty, if any. The charge for shipping and insurance is about $30 for the first pound. We will contact you with the total charge before shipment.
RETURNS: All sales are final; if you have questions about a canvas, threads or other item, please call us. If goods arrive damaged, please save all the packaging materials and call us immediately.
SALES TAX: Orders shipped to a Florida address will be charged 7% sales tax.
SPECIAL ORDERS: If you see a canvas you like on a designer's website, we will be happy to order it for you. It will be priced when we order from the designer and we may require a 50% deposit. We will charge for inbound & outbound freight on special orders.
FINISHING: The Bristly Thistle provides finishing for all types of projects. Call us for details and pricing. Please note that we do not accept items for blocking only. We will be happy to choose fabrics and trim to add flair to your finished design. You are welcome to send your own materials, an especially good idea if you are matching your home decor.
CUSTOM CANVASES: Gail (under the design name Gaelyn) designs many canvases showing local sights and colors, as well as painting names and sayings on canvases such as Christmas stockings. If you would like to have her personalize or custom design a canvas for you, please call or email us.
NOTES ABOUT CANVASES: Measurements for the canvas and design sizes are measured Width x Height, in inches. All sizes are approximate; if you need a precise measurement for a particular canvas, please call. Colors may vary from their appearance on the website.