Thank you for shopping with the Bristly Thistle needlepoint store.

FORMS OF PAYMENT: The Bristly Thistle accepts VISA, MasterCard and Discover. Your orders are processed through Yahoo Stores which provides 128 bit encryption to keep your data secure. All credit card transactions are processed thorough Intuit.

DOMESTIC SHIPPING: Items in stock will ship within 2 business day of the receipt of the order. We ship UPS Ground or USPS Priority Mail as Standard Shipping and insure for the full value. For $20, you can upgrade your shipment to UPS 2nd day air. Alaska and Hawaii orders are always shipped USPS. Ground shipping is free if your order is over $75 . The shipping charge for orders under $75 is $7.50 for USPS and $9.50 for UPS.

CANADA SHIPPING: We ship UPS Standard to Canada and insure for the full amount. You will be charged the actual shipping charges.

INTERNATIONAL SHIPPING: All international orders will be shipped using Global Express Mail and delivery should be in 4-7 days. Orders will be insured for the full value and marked 'craft supplies'. The buyer is responsible for customs charges & duty, if any. The charge for shipping and insurance is $30 for the first pound. We will contact you with the total shipping charge before shipment.

RETURNS: All sales are final; if you have questions about a canvas, threads or other item, please call us at 231-347-5460. If goods arrive damaged, please save all the packaging materials and call us immediately at 231-347-5460.

SALES TAX: Orders shipped to a Michigan address will be charged 6% sales tax.

SPECIAL ORDERS: If you see a canvas you like on a designer's website, we will be happy to order it for you. It will be priced when we order from the designer and we may require a 50% deposit.

FINISHING: The Bristly Thistle provides finishing for all types of projects. Call us at 231-347-5460 for details and pricing. Please note that we do not accept items for blocking only. We will be happy to choose fabrics and cordings to add flair to your finished design. You are welcome to send your own materials, an especially good idea if you are matching your home decor.

CUSTOM CANVASES: Gail (under the design name Gaelyn) designs many canvases showing local sights and colors, as well as painting names and sayings on canvases such as Christmas stockings. If you would like a to have her personalize or custom design a canvas for you, Email us or call at 231-347-5460.

NOTES ABOUT CANVASES: Measurements for the canvas and design sizes are measured Height x Width. All sizes are approximate; if you need a precise measurement for a particular canvas, call at 231-347-5460. Colors may vary from their appearance on the website.